What People Are Saying

Arbutus Refrigeration is always there when we need them.  The staff in the office and out on the field are very knowledgeable and get our refrigeration up and running very quickly.  I highly recommend Arbutus for all your refrigeration needs."

For over 35 years, Arbutus Refrigeration has been a trusted partner for Jasper’s Restaurants and Madrones American Grill. Their service technicians are exceptional—professional, knowledgeable, and familiar with our equipment and unique needs, delivering top-notch care that keeps our restaurants running. With preventative maintenance three times a year, our heating fires up in winter, and our air conditioning keeps us cool in summer. They ensure our walk-ins, freezers, chef line, and ice machines perform at their best. Most importantly, their emergency response is unmatched—when critical equipment such as our exhaust hoods fail on a busy weekend, Arbutus shows up fast to fix it. That’s why we renew our contract year after year. Arbutus is truly one of our most important vendors."

Arbutus Refrigeration has designed, installed and serviced ALL of our multiple refrigeration projects for the last 35 years.  No matter how big or small the project, from my first 8x10’ cooler box through our latest multi-million-dollar 80,000 sf project, Mike, Doug and their team of amazing specialists and technicians have exemplified the utmost level of customer care, service, professionalism and experienced advice.  They are truly “GOOD”, kind and trustworthy people who have the best interest of their clients at heart.  I am honored to provide a testimonial and will HIGHLY recommend Arbutus Refrigeration as I have nothing but the utmost RESPECT for Mike, Doug and their TEAM!"

We would like to thank you and your team concerning the Walk-In Installation Project at Harmony Hall. Your crew worked extremely well with Joe my Project Manager and were considerate concerning the kitchen operation, hardworking, and delivered a quality job ahead of schedule! The box and installation looks great and I am very happy with how the project went from beginning to end. The Arbutus Refrigeration install team were top notch, very respectful and hard working. Thanks so much for all your help!"

At ROUGE, we have been buying restaurant equipment and have had our facility serviced by Arbutus Refrigeration for quite a long time. After 30 years and several millions dollars spent in equipment, I can say Arbutus Refrigeration has been one of the rare companies that has been able to maintain competitive prices and great sales service throughout these game changing years. We aggressively bid our equipment and it has been a rarity for Heather, our sales rep, to lose the jobs to the competition.

As far as service, we all know the landscape of those servicing companies has changed quite a bit over the course of the years. Somehow Arbutus Refrigeration has been able to maintain an above average and a truly skilled professional crew to respond to our service calls. Arbutus Refrigeration just recently finished to install a very large cooler, in a difficult area with limitations in height and they have excel with a very creative plan to deliver this highly skilled job. They will be our prime service supplier for the many years to come."

Our firm has worked with Arbutus Refrigeration since 2003 when we purchased food service equipment for the remodeling of the cafeteria at the United States Holocaust Memorial Museum. Bases on that high profile experience, we have continued to call on Arbutus Refrigeration to provide us with the proactive quality service that has made them one of our “go to” subcontractors. It is rare to find a vendor with their abilities and commitment for excellent quality workmanship who also provide meaningful value engineering to meet budget constraints without compromising the quality of a project.

Arbutus Refrigeration has consistently shown their willingness to work as part of a team to ensure the successful completion of projects without regard to the monetary value of their contract.

We would highly recommend Arbutus Refrigeration as both a Food Service equipment vendor and Refrigeration subcontractor. We do not often make recommendations of this nature, but Arbutus Refrigeration has time and time again exceeded our expectations as a partner in constructing many of our most successful projects.”

With well earned respect, I confidently recommend Arbutus Refrigeration, Inc, for our HVAC and refrigeration projects.

I have had the good fortune of working with Arbutus Refrigeration for the past 25 years. The technicians I have worked with have supported each other seamlessly, worked diligently, and communicated well with our company. Their rates are very reasonable and they have exceptional service times.

Again, I highly recommend Arbutus Refrigeration. I look forward to working with their company in the future.”